Scenario 01
Wrong size → fixed before delivery
A customer was about to order the wrong size. Assis caught it and corrected it before shipping.
ML ✓Fixed
No return. No frustration.
More revenue starts with
better customer relationships.
Assis manages the customer side of your business, so every interaction builds trust, protects revenue, and helps your business grow.
Your business
Your customers
Your customers0X
ROI
return on Assis
0%
Conversion
pre-purchase moments
4.9
★★★★★Google rating
across Assis stores
Proof
When the customer side is managed,
the business grows.
Luxury fashionReturns from 6% to 2% in 3 months.
Assis ran the customer side for Swift at luxury speed. Patterns in those moments showed why products came back - so the experience improved before returns piled up.
6%→2%
Return rate in 3 months
100%
Customers covered
- Customer side handled across every channel
- Return drivers surfaced from real moments
- Issues fixed before they became refunds
Founder
“In luxury, the experience is everything. Assis makes sure every customer feels known from the first click. That's how you build loyalty.”
How it works
One operating layer
across the shopping journey.
Before they buy. After they order. And in what those moments teach your business next.
Your businessYour customers
Your customersChoose a stage
Conversion rate
Will this fit? Do you ship tomorrow?
Yes - size L in stock. Ships today.
Bought43%
Average across Assis stores.
Before checkout
Hesitation becomes a purchase.
Customers get clarity on size, shipping, and returns before doubt turns into an abandoned cart.
- Product confidence
- Size, fit & policy
- Checkout clarity
WhatsApp, email & more · Where your customers already reach you
On the customer side
Where trust is wonor quietly lost.
Real moments from Assis stores. Drag or scroll sideways to move through them.
Powered. Trusted. Grow.
Three levels of ownership.
One operating layer.
Same product. Different depth of responsibility for the customer side of your business.
Do you ship to NYC same day?
Yes - same-day shipping until 2pm. Want me to check stock for your size?
Answered · before the cart leaves
You stay in control.
Powered by Assis
Assis runs customer interactions. Your team owns the relationship.
For brands that want the customer side handled - without giving up operational ownership.
- Customer interactions across channels
- Answers before hesitation becomes abandonment
- Human handoff when judgment matters
- Your team stays in charge
- Live in minutes on Shopify
Fully managed
Your customer side, on Assis
24/7
Coverage
SLA
Owned
4.9
Rating
We take ownership.
Trusted by Assis
Assis becomes the team managing your customer relationships.
For brands that want the customer side fully operated - so leadership can focus on growth.
- Everything in Powered
- Assis specialists on the customer side
- Day-to-day customer operations
- SLA ownership
- Fully managed
Demand signal“Do you sell this?”
“Can I order this from you?”
“Why don't you carry it?”
Pattern → new SKU43%
We turn it into decisions.
Grow by Assis
Assis turns the customer side into better business decisions.
For brands that want every touchpoint to improve conversion, product, and operations - not just close a queue.
- Signals from the customer side
- Conversion opportunities
- Product demand patterns
- Customer trends
- Executive reporting
Works where your store already runs.
Shopify first. Payments, ads, and carriers around it. Assis sits between your business and every customer.
Live on Shopify now. Other platforms via demo.
Assis
Why Assis
Businesses optimize operations.
Customers remember experiences.
Assis protects both - by managing the relationship between what your business knows and what your customers feel.
What the business sees
Order status
You see an order moving through fulfillment.
What the customer feels
My money
They see money spent and no package yet.
OpsIn transitCustomerWhere is it?
$186 charged · waiting
What the business sees
Return policy
You see the rules that protect margin.
What the customer feels
No way out
They feel stuck when their situation doesn’t fit.
Policy- · 14 days
- · Tags on
- · Receipt
FeelingThis doesn’t fit my case
StuckWhat the business sees
3-5 business days
You see a shipping window.
What the customer feels
A promise
They see the day they expected their package.
Window3-5
business days
ExpectationFriday
the day they counted on
What the business sees
Refund
You see money leaving the order.
What the customer feels
Lost trust
They decide if they’ll ever buy from you again.
Ledger−$128
refund issued
TrustWill I buy again?
At riskWhat the business sees
Out of stock
You see an inventory count.
What the customer feels
Lost sale
They leave to find it somewhere else.
Inventory0
units left
ShopperLeft for a competitor
Lost saleWhat the business sees
Support ticket
You see one more item in the queue.
What the customer feels
My problem
For them, it’s the only thing that matters right now.
Queue#1842#1843#1844RealityThis is the only problem that matters right now
When those worlds stay aligned, trust grows - and so does the business.
FAQ
Questions operators ask.
Assis manages the customer side of your e-commerce business. Before checkout, that means turning hesitation into purchases. After the order, that means protecting trust and keeping revenue in the store. Across the shopping journey, Assis surfaces what customers need - so operations improve with the experience.
Put Assis on the customer side
of your business.
More revenue. Fewer refunds. Customers who come back.