End User Terms of Use

1. What Assis Does

Assis provides technology and customer care services to businesses. Your conversation may be handled by Assis AI, an Assis representative, a business representative, or a combination of these, depending on the business's plan:

• Powered by Assis - Assis provides AI and technology; human assistance may be transferred to the business.
• Care by Assis - Assis may also provide human customer care representatives and related Care workflows (including tasks and statuses where included).

Customer interactions may appear and be stored in the Assis platform even when handled by the business or its representatives. The fact that an interaction is stored in Assis does not necessarily mean it was handled by an Assis representative.

2. AI Conversations

Assis may use AI to answer questions, provide information, recommend products, assist with purchases and support, share order information, identify when human help is needed, and perform actions authorized by the business.

AI may be incomplete, inaccurate, outdated, or unexpected. Do not rely on AI as professional legal, medical, financial, or other professional advice. Where available, you may request human assistance.

3. Assis Is Not the Seller

Unless expressly stated otherwise, Assis is not the seller, manufacturer, supplier, distributor, merchant, or Merchant of Record. The business remains responsible for products, services, prices, inventory, orders, payments, shipping, returns, exchanges, refunds, warranties, and policies. Product or order disputes should be directed to the business.

4. Assis Receives, Stores, and Uses Your Interactions

When you communicate through an Assis-powered or Assis-operated channel, Assis receives, accesses, stores, and processes your communications and related information - whether handled by Assis AI, Assis staff, business staff, or a combination.

This may include your name, phone number, email, order/product/shipping details, messages, images, documents, and other information needed to handle your request. Do not provide information you are not authorized to provide. Information may be accessible to Assis and the business as needed to provide the service.

Assis may use this information to provide and secure the service; maintain history; prevent fraud and abuse; perform quality assurance and analytics; improve the product; conduct research and development; evaluate, test, train, or fine-tune AI systems where permitted by applicable law and Assis's agreement with the business; and create aggregated or de-identified information for lawful purposes.

Where Assis processes information solely on behalf of a business as a Processor, Service Provider, Contractor, or similar role, that use is also governed by Assis's agreement with the business (including any Assis Data Processing Agreement) and applicable law.

5. Historical Conversations

A business may provide Assis with prior customer service conversations and related records, and with business knowledge such as products, policies, promotions, coupons, discounts, and other updates, so Assis can build a knowledge base and improve support for that business. Assis processes such information in accordance with the Assis Privacy Policy, applicable law, and Assis's agreement with the business.

6. Proactive Messages

On behalf of the business, Assis may send proactive messages based on the business's configuration and instructions, including abandoned cart or incomplete checkout reminders; order confirmation or completion messages; shipping, delivery, or tracking updates; return, exchange, refund, or cancellation updates; support follow-ups; and other transactional, operational, or customer-care messages authorized by the business.

Messages may be sent via WhatsApp, Email, Website Chat, Plugin, or other supported channels. This does not make Assis the seller. Where a message is marketing or promotional under applicable law, the business is responsible for a valid legal basis and for honoring applicable opt-outs. Contact the business about marketing preferences.

7. Channels, Access, and Business Reliance

Assis may operate channels (including WhatsApp) on behalf of a business. Third-party platform terms may also apply; Assis is not responsible for third-party outages, restrictions, or failures.

Authorized Assis personnel, contractors, and providers may access information as reasonably needed to provide, support, secure, review, improve, or legally comply regarding the service. The business may also access information relating to your interactions with it.

Assis may rely on information from the business or connected systems. If that information is wrong or outdated, Assis responses may reflect it.

8. Privacy and Rights

Personal information is processed under the Assis Privacy Policyand, where applicable, the business's privacy policy. Depending on applicable law, the business may determine why and how your information is processed, while Assis processes it on the business's behalf under a Data Processing Agreement or similar terms.

Depending on where you live, you may have rights to access, correct, delete, or port information, object to or restrict certain processing, withdraw consent where applicable, and exercise other privacy rights. Where Assis acts for a business, you may need to contact the business; Assis may assist.

9. Acceptable Use

You may not use the service for illegal activity, fraud, impersonation, threats or harassment, malicious content, unauthorized access, bypassing security, interfering with the service, or violating intellectual property or privacy rights. Assis or the business may restrict or end an interaction for unlawful or abusive behavior.

10. Availability and No Guarantee

Assis makes reasonable efforts to maintain availability, but interruptions, delays, errors, and limits may occur. Assis does not guarantee that every question will be answered accurately, every issue resolved, every action completed, that AI will always understand you, or that human help will always be immediate. Matters requiring the business's authority may be referred to the business.

11. Intellectual Property

Assis technology, software, AI systems, interfaces, designs, trademarks, and related materials belong to Assis or its licensors. You may not copy, reverse engineer, distribute, or commercially exploit them without permission.

12. Limitation of Liability

To the maximum extent permitted by law, the service is provided "AS IS" and "AS AVAILABLE." Assis is not responsible for the business's products, services, prices, orders, shipping, returns, refunds, warranties, or policies, or for inaccurate information from the business or third-party systems.

To the maximum extent permitted by law, Assis will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Nothing here limits consumer rights that cannot lawfully be limited or waived.

13. Changes and Law

Assis may update these End User Terms. The latest version will be available through the service or https://assis.care. Where law requires notice of a material change, Assis will provide appropriate notice.

Assis provides services internationally. These End User Terms do not waive mandatory consumer protections that apply to you.

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